Shipping policy

At Wine Storage HQ, we are committed to delivering your orders promptly and reliably. Please review our shipping policy below for detailed information.

Shipping Availability

We currently ship exclusively within the United States. International shipping is not available at this time.

Shipping Origin

All products are shipped from our trusted suppliers’ warehouses located in the United States:

  • KingsBottle – USA

    Distribution Center
    10823 Shoemaker Ave, Santa Fe Springs, California - 90670 United States.
  • Lanbo Appliances – USA

    Distribution Center in Southern California - 90670 United States
  • Omcan – USA

    Western USA Distribution Center
    12854 E. Florence Avenue, Santa Fe Springs, California, 90670, USA

    Eastern USA Distribution Center
    4450 Witmer Industrial Estates, Unit 4, Niagara Falls, New York, 14305, USA

Shipping Carriers

We use reputable shipping carriers to ensure your order arrives safely and on time, including:

  • FedEx
  • UPS
  • DHL

Shipping Method and Cost

We offer free standard curbside delivery on all orders.
There are no additional shipping fees or hidden charges.

Note: Curbside delivery means the item will be delivered to the nearest accessible point outside your home or building. This service does not include bringing the item inside, unpacking, or installation.

Processing and Estimated Delivery Time

  • Processing time: 1–2 business days (Monday to Friday, excluding holidays)
  • Estimated delivery time: 2–10 business days after dispatch, depending on your location and the supplier

Some orders may arrive in multiple packages if they are shipped from different warehouses.

Order Tracking

Once your order is shipped, you will receive an email with a tracking number so you can monitor the delivery progress in real time.

Lost or Damaged Items

If your order arrives damaged or does not arrive within the estimated time frame, please contact us immediately.
We will work with the carrier to resolve the issue quickly, and arrange a replacement or refund where appropriate.

Customer Support

If you have any questions about your delivery or need assistance with your order, feel free to contact us:

Email: hello@winestoragehq.com
Phone: +1 (613)299-3147