Privacy policy

Last updated: July 07, 2025

This Privacy Policy describes how winestoragehq.com (the “Site”, “we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our Site.

Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you wish to make a complaint, please contact us at:
Email: hello@winestoragehq.com
Phone: +1 (613)299-3147

Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

Device Information

• Purpose: To load the Site correctly and analyze site usage for optimization.

• How we collect: Automatically through cookies, log files, web beacons, tags, or pixels when you visit the Site.

• Information collected: Browser type and version, IP address, time zone, cookie data, pages viewed, search terms, and interaction with the Site.

• Disclosure: Shared with our service provider Shopify to operate the online store.
  

Order Information

• Purpose: To fulfill your orders, process payments, ship products, provide invoices, communicate order status, screen for fraud, and send marketing communications if you opt-in.

• How we collect: Information you provide during checkout or account creation.

• Information collected: Name, billing and shipping address, payment details (including credit card numbers), email address, phone number.

• Disclosure: Shared with Shopify for order fulfillment and payment processing.
  

Customer Support Information

• Purpose: To provide customer service and support.
  

• How we collect: When you contact us via email or other communication channels.
  

• Information collected: Name, contact details, order details relevant to support.
  

How We Use Your Information

We use your personal information to:

• Provide and deliver the products and services you request.

• Process payments and fulfill your orders.

• Communicate with you regarding your orders, products, services, and promotional offers (if opted in).
  Detect and prevent fraud and other illegal activities.

• Improve our Site and customer experience by analyzing usage data.
  

Sharing Your Information

We share your personal information only to provide services, comply with legal obligations, or protect our rights. This includes:

• Shopify: Our primary service provider for store operations and payment processing. Shopify’s privacy policy can be found here.

• Legal Requests: To comply with laws, court orders, or legal process.

• Advertising Partners: For targeted advertising and marketing efforts, including Google Analytics, Shopify Audiences, and other partners. Details below.
  

Behavioral Advertising and Cookies

We use cookies and similar technologies to provide personalized ads and track site usage:

• Google Analytics helps us understand how customers use the Site (Google Privacy Policy). You can opt-out here.

• Shopify Audiences allow us to show ads to customers who may be interested in our products, based on past purchases with other Shopify merchants.

• You can opt out of targeted ads via:
  
  

• Facebook Ads Settings

• Google Ads Settings

• Bing Ads Settings

• Or via the Digital Advertising Alliance’s opt-out page.
  

Your Privacy Rights

For Residents of the European Economic Area (EEA) under GDPR

You have the right to:

• Access your personal data.

• Request correction or update of your data.

• Request deletion of your data.

• Object to processing based on automated decision-making or profiling.

• Data portability.
  

To exercise these rights, contact us at hello@winestoragehq.com.

For Residents of California under CCPA

You have the right to:

• Know what personal information we collect.

• Request deletion of your personal information.

• Opt-out of the sale of your personal information (if applicable).
  

To exercise these rights, contact us at hello@winestoragehq.com.

Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations. You may request erasure of your data by contacting us.

Cookies

Cookies are small data files stored on your device to improve your experience. We use various cookies (functional, performance, advertising) that expire between 30 minutes and 2 years. You can manage or disable cookies via your browser settings, but this may affect Site functionality.

Do Not Track

We currently do not respond to Do Not Track signals as there is no consistent industry standard on how to do so.

Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be posted here with the revised date.

Complaints

If you have concerns or complaints about our data practices, please contact us at hello@winestoragehq.com.